Wyze base stations are the foundation of any smart home security system, ensuring flawless communication between devices. However, this might be frustrating if your Wyze base station refuses to connect. In this troubleshooting guide, we’ll look at the common causes of Wyze base station connection issues and present step-by-step methods to assist you in re-establishing a reliable connection.
The Wyze base station serves as a communication link for the Wyze outside camera and your network. Wyze has made it an essential component of its outdoor cameras. This makes it frustrating when the Wyze base station fails to connect to your Wi-Fi network or phone. As a result, you cannot pair the Wyze outdoor camera with the Wyze app.
If you are having this problem and are looking for a solution, don’t give up. I understand the want to crush this device or return it to the store and try a new brand.
We will go over both scenarios to assist you connect the Wyze base to your network. Let’s get underway.
Wyze Base Station is not connecting to the network.
The base station is unable to connect to the router due to a defective Ethernet cable or port. The base’s light indicator flashes blue to indicate a connectivity issue.
Wyze does not advocate uninstalling the base or an outdoor camera from the Wyze app while offline.
If your device was previously connected but now appears to be disconnected, check for a Wyze Outage. Wyze AWS-hosted servers periodically experience outages. This typically resolves after a few hours.
When the base connects to your network, the status indicator light becomes blue. Confirm the indicator light to ensure that your base is not connected to the network. If that’s the case, try these troubleshooting steps to discover and resolve the root reason.
Power Cycle the Base Station
- Ensure that the Wyze base station is correctly powered and that the power source is operational.
- Check that there are no loose connections or damaged power wires.
- To power cycle the base station, disconnect it, wait 10 seconds, then plug it back in.
Restarting the router and base station can assist clear away any temporary configuration files that are hindering the device’s connectivity. Rebooting the connection can quickly resolve IP address problems with your network.
To power cycle the base, unhook it from the power outlet, disconnect the ethernet cable, wait 20-30 seconds, and then reattach it to power. Next, use the same procedure to restart the router.
If you can connect to the internet on your network, connect the base to the router via ethernet wire and watch the indication light. Solid blue indicates that the Wyze base station is connected to your network, however flashing blue indicates that it is not.
Inspect the connection.
If power cycling does not work, the next step is to verify the linked components. We’re looking for a faulty Ethernet cable, power cord, or Ethernet port. Or that the ethernet cable is not properly plugged into the port.
First, connect the ethernet cable to a different router port; the one you’re now using may have tripped. Once you’ve changed the port, restart the Wyze base station to apply the change and see if it connects.
Check for Updates (Wyze App and Base Station).
Running on an outdated app or base station firmware can result in connectivity issues. So, are your Wyze app and base station up to date? You can quickly update the app and the base’s firmware using the Wyze app.
To upgrade the Wyze app, check your respective store to see if there has been a published update that you may have missed.
On the other side, your Wyze base firmware
- Open the Wyze app.
- Navigate to Account > Firmware Upgrade
- Tap “Update” next to the Wyze base station.
If there is a pending firmware update, reboot the device and check the connectivity indicator light.
Relocate the Base Station
So far, we’ve ruled out a network connection, a defective component, and out-of-date software as potential causes of the problem. The base station configuration may require a reset to restart.
Performing a soft reset wipes out any software problems affecting the device’s connectivity. How to gently reset the Wyze base station.
- connect the base station to a functional outlet.
- Continue pressing the Sync button on the base station until the indicator light turns solid yellow.
- Release the Sync button and look at the status indicator light; once it begins to glow yellow, the device is ready for setup.
- To reinstall Wyze, use this guide: Wyze base setup.
- Set up the device according to the guidelines provided above. I’m hoping that this time it will recognize and connect to your network.
These options should help you troubleshoot and repair the base station connection. If nothing works, open a ticket with Wyze customer service. it’s possible that the base station is malfunctioning and needs to be replaced. However, it is a rarity.
Wyze Base Station is not connecting to Wi-Fi.
Once you’ve successfully connected your base station to your network via ethernet cable, you can disconnect or keep the connection. If you’re running low on ethernet ports, an extra one will come in handy. Hence the necessity to free up the Wyze base port.
What’s the sense of connecting the base station via an ethernet connection when it can operate wirelessly? However, upon switching to a wireless network, the base may remain stationary and fail to connect to your network.
So, how do you fix a base station that isn’t connected to your Wi-Fi network?
- Ensure that your home WiFi network is stable and operating.
- Determine whether other devices can connect to the same WiFi network.
- If you’re using Ethernet, make sure the wire is properly attached to both the base station and the router.
First, restart the router and base station, then try changing the network connection type using the correct instructions. Also, make sure that the base and Wyze apps are up to date.
If the base station fails to connect, consider these troubleshooting tips.
Delete the Base Station From the App
Removing the Wyze base station from the Wyze app and resetting it can assist in addressing the Wi-Fi connection issue.
Before uninstalling the base station from the app, unlink any exterior cameras that are connected to it. Return the cameras to the base after you’ve completed the setup.
To delete a device from the Wyze app, tap it from the home screen, then go to the settings gear, scroll down, and select the “Delete device” button.
Factory Reset Wyze Base Station:
- If everything else fails, perform a factory reset on the Wyze base station.
- The user handbook contains explicit instructions on how to reset your Wyze base station.
- It should be noted that a factory reset would remove any previously specified settings.
Contact Wyze Support.
If the connectivity problem persists, contacting Wyze customer service is recommended. They can provide specialist advice, suggest further troubleshooting procedures, or walk you through the warranty replacement process if necessary.
Conclusion
To troubleshoot a Wyze base station that isn’t connecting, use a systematic approach that includes everything from power and network tests to firmware updates and relocation. By following the procedures provided in this tutorial, users may effectively repair frequent causes of connection failures and restore their Wyze base station to peak performance, assuring continuous and dependable communication with their Wyze devices. If problems persist, contacting Wyze support ensures that you get personalized help for a smooth smart home experience.
About Me
